At The Friendly Farmer, we take pride in the quality and freshness of our poultry and hams. Our goal is to ensure our customers are completely satisfied with their purchase. However, due to the perishable nature of our products, we operate under the following Refund and Returns Policy:
Eligibility for Refunds or Swaps
- Same-Day Requests Only:
Refunds or swaps can only be processed on the same day the product is received. - Storage Requirements:
The product must have been stored refrigerated at 5°C or below from the time of receipt. Proof of proper storage may be required to ensure the product’s integrity. - Condition of the Product:
Items must be returned in their original packaging and must not have been tampered with or used in any way.
How to Request a Refund or Swap
- Contact us via email on the day of delivery.
- Provide your order number and details of the issue.
- We will arrange for the product to be swapped, or issue a refund as per the agreed resolution.
Non-Refundable Items
- Products that have been stored incorrectly or beyond the same day of delivery.
- Products that are partially consumed or without original packaging.
At The Friendly Farmer, we are committed to providing you with top-quality, farm-fresh products. Should you have any issues, we encourage you to contact us immediately so we can address your concerns promptly.
For assistance, please reach out to us at:
📧 Email: hello@thefriendlyfarmer.ie
Thank you for choosing The Friendly Farmer!